SALES TAX
Salandro Equipment Sales, Inc. (SES) only collects sales tax on purchases shipped or billed to a Pennsylvania address. Use tax laws vary by State. If sales or use tax is collected by your State on internet purchases, it is your responsibility.
PAYMENT OPTIONS
We accept payment via PayPal. If you do not have a PayPal account you can still checkout using your credit or debit card.
RETURNS POLICY
Satisfaction Guarantee
Within 30 days of receipt of your shipment, you may return any new, unused item for a full product refund. No questions. Actual shipping and handling charges will be deducted from the product credit unless the return is a result of our error. Simply email our Customer Service team at Sales@SalandroEquip.com for a return authorization number. They will give you instructions on packaging your return and the best address to send your package for quick processing of your shipment. Items covered by our risk free guarantee never have a restocking fee unless the complete item is not returned or it has been used.
If your shipment arrives and is missing any parts, no problem. Just contact us within 5 days of the receipt of the order. We will have the replacement items shipped to you from the quickest source available, using the same shipping method you used for your original order.
Please note that we cannot exchange items. Simply place a new order for the items you would like. When the original order is returned a credit will be issued for the items.
Problems or Questions?
If you have any problems with your order, please don’t hesitate to contact us at Sales@SalandroEquip.com
Refunds
We will notify you via e-mail of your refund once we have received and processed the returned item. Please allow 14 business days from the date we receive your shipment for the processing of your shipment and the credit back to your account that was used for the original purchase. Actual shipping and handling charges will be deducted from the product credit unless the return is a result of our error.
Packing and Sending Your Return
Simply include a copy of the return authorization email from our Customer Service team with your return, and wrap the package securely. Clearly mark on the outside of your package the RGA number. For your protection, we recommend that you use an insured shipping service that provides delivery confirmation such as UPS or US Mail.
Send the package to the following address:
Salandro Equipment Sales, Inc.
307 Citgo Lane
Crabtree, PA 15624
SECURE SHOPPING
How do we protect your information?
SES stays on the leading edge of today’s technology when it comes to protecting your personal information. We use rock-solid encryption technology and Secure Socket Layers (SSL) in all areas where your personal information is required. Access to your personal information is also restricted within our company to provide maximum security.
Who can see my account information?
Only authorized sales, customer service and accounting personnel have access to your account information.
What about cookies?
We use cookies as a way to provide you with better service. Cookies personalize your shopping experience and help identify you. You will need to set your browser to accept cookies if you wish to add items to a shopping cart. Information collected or stored via cookies includes purchases, log in data, and your pricing level. This information is kept in a secure area.